In the face of sudden demands and urgent tasks, the company has played the role of 'firefighting captain' in global supply chain crises multiple times with the ability of 'rapid response+resource coordination'. At the beginning of 2026, an African country experienced a public health emergency and urgently needed to airlift 200 tons of anti epidemic supplies. The team has launched a 'wartime mechanism' to coordinate Emirates charter flights within 24 hours, linking customs clearance resources in Dubai and Nairobi, and ultimately achieving a 48 hour 'door-to-door' delivery from Guangzhou to the destination, setting a record for similar task timeliness. Its emergency transportation system has three core capabilities: firstly, a global charter network, which has signed emergency agreements with more than 20 airlines and can call all cargo planes such as Boeing 747F and Airbus A380F; The second is a digital scheduling platform that can match cargo attributes, route availability, and airport support capabilities in real time to generate optimal solutions; The third is the full chain coordination of 'customs affairs+ground', deploying on-site teams in key areas such as Southeast Asia, Europe and America to ensure 'zero delay' in customs clearance and loading and unloading. For example, during the North American e-commerce promotion season, the team temporarily called on Air China's passenger to cargo flight to replenish 120 tons of goods for a cross-border enterprise, avoiding millions of dollars in losses. The urgent task tests' muscle memory 'and resource depth, 'the CEO said at the performance meeting. By 2025, the company has carried out a total of 137 emergency transportation tasks, involving medical rescue, disaster relief, government enterprise procurement, and other fields, with customer satisfaction reaching 99.5%. Its model not only ensures supply chain resilience, but also becomes the standard paradigm for industry emergency response. Currently, global trade uncertainty is intensifying, and the 'elastic value' of air cargo is becoming increasingly prominent. The company has established a dual system of 'peacetime service+wartime guarantee' to meet routine trade needs and strengthen the bottom line of supply chain security. In the 'demand fluctuation period' predicted by IATA, the company has won market trust with differentiated service capabilities and established a new model for air logistics.
